Returns Policy


At AmericanSwiss we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping experience with us.

Products may be refunded or exchanged within 30 days of purchase, provided the items are in their original packaging, and not worn. Any certificates provided with the item and original packaging must also be returned.

Where applicable, we will meet our obligation to provide a remedy under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable and the failure does not amount to major failure.

Due to hygiene, we are unable to exchange or refund earrings and/or body pierced jewellery unless the product does not comply with the provisions of the above mentioned Competition and Consumer Act 2010.

We cannot offer exchanges on jewellery or watches after alteration or resizing. Under no circumstances will customised products/special orders be accepted for return due to change of mind.



AmericanSwiss offers free returns to any of our stores within Australia for purchases made online using Credit Card, Paypal, Afterpay & Zip Money payment methods. To find your nearest AmericanSwiss store, visit the store locator HERE.


All refund criteria must be met to be eligible for a refund.

Post Office – take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

AmericanSwiss Returns
Level 1
409 George Street
Waterloo, NSW 2017

Please allow up to 30 days for your return to be processed. Unfortunately, we will not cover the cost of return postage for incorrectly ordered items or change of mind returns. 


The below is applicable to online and instore purchases.

Please Note: Refund and Exchange values are subject to re-calculation if you purchased multiple items within a special promotion, and later return one of them. This voids the promotion as the T&Cs are no longer met.

If you would like a refund on a style purchased as part of one of our promotions, we consider the item you choose to keep as being the full price item, and the one you are returning as being the discounted item. We will refund you the difference.

All refunds/exchanges are based on the item being returned in original condition with packaging and receipt. Without a receipt, we cannot offer any of the above.

Items that have been purchased as apart of a set can only refunded when all items are returned together.


Items purchased via PayPal can also be returned to any of our stores or via our postal options.

If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.

  • Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
  • Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
  • Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

See below for details on returning your products.

Unfortunately we cannot process returns for purchases made in our physical stores at this time. However, any items bought in-store can be returned or exchanged in any our physical locations Australia wide.